At Bain Deluxe, we are proud to be an authorized dealer of Ella’s Bubbles, LLC, a leading U.S.-based manufacturer of high-quality walk-in bathtubs. All Ella’s Bubbles products sold through Bain Deluxe come with the manufacturer’s Lifetime Limited Warranty, ensuring your investment is protected for years to come.
Manufacturer’s Lifetime Limited Warranty
This Lifetime Limited Warranty is provided by Ella’s Bubbles, LLC and applies to the original purchaser at the original installation address only. The warranty covers defects in materials and workmanship under normal residential use and conditions.
Covered Components:
- Walk-in tub shell, frame, door, door seal, and finish
- All internal components, including pumps, motors, faucet, fixtures, electronic controls, waste and overflow assemblies
- All plated finishes
✅ Note: This warranty is non-transferable and void if the product is moved from its original installation location, resold, or modified without authorization.
Important Limitations
- The door and door seal are covered only when proper installation and alignment are maintained.
- The finish warranty excludes damage due to sun exposure, abrasive cleaning, excessive wear, or chemicals.
- Warranty does not apply to any unit used as a showroom/display model or repaired/modified by unauthorized persons.
TCV (Thermostatic Control Valve) Warranty
The thermostatic control valve (TCV) has a 1-year limited warranty. This excludes failures caused by water impurities such as calcium or iron buildup. A mesh filter or water line protector is required and must be cleaned regularly.
Ella’s Bubbles offers cartridge cleaning for a nominal fee (labor + shipping). Only licensed and insured professionals should perform removal and maintenance of TCVs.
How to File a Warranty Claim
To request service or replacement under warranty, the following are required:
- Proof of original purchase
- A detailed description of the issue
- Clear photos of the defective product or part
Parts will be shipped free of charge (upon verification). Labor, installation, removal, or any associated costs are not covered.
All warranty claims must be submitted via certified mail to:
Ella’s Bubbles, LLC
2101 S. Carpenter Street
Chicago, IL 60608
USA
Exclusions
This warranty does not cover:
- Improper installation
- Damage from misuse, neglect, or modification
- Water damage to property
- Incidental or consequential costs
- Plumbing/electrical connections or repairs
Ella’s Bubbles and Bain Deluxe do not warrant installation or third-party work. We recommend using licensed and experienced contractors for all installations.
Legal Disclaimers
To the extent permitted by law:
- All implied warranties, including merchantability or fitness for a specific purpose, are disclaimed.
- Ella’s Bubbles and Bain Deluxe are not liable for incidental, indirect, or consequential damages.
Note: Some provinces do not allow limitations on implied warranties or exclusions of damages, so these limitations may not apply to you.
Questions? We’re Here to Help.
If you have any questions about your warranty coverage or need help submitting a claim, feel free to contact us:
Bain Deluxe – Authorized Dealer of Ella’s Bubbles
📧 [email protected]
📞 (514) 266-3129
🌐 https://baindeluxe.ca